We want you to feel good about your cloth diaper purchase. That
is why our warranty truly shows we care about you. The bottom line is
that we stand behind the quality of our cloth diapers so you can feel
confident that your cloth diaper investment is fully protected. Thank
you for choosing FuzziBunz.
What our warranty covers:
Snap Defects - Lifetime
Snap defects are defined as a snap that has fallen off or does not connect well rendering the diaper defective. At any time your FuzziBunz lose a snap, we will replace the product regardless of when it was purchased.
PUL Defects - Lifetime
PUL defects, commonly known as de-lamination, is defined as the the waterproof layer separating and peeling away from the cloth layer. Diapers purchased in 2010 and moving forward will be covered under this lifetime warranty. PUL can be ruined by bleaching, chemicals, excessively high heat and time. PUL will not be covered if any of these environmental factors have played a part in the loss of functionality of PUL over time.
Sewing/Workmanship Defects - 1 Year
This is defined as a diaper that is completely falling apart at the seams and is no longer usable.
What our warranty does not cover:
Normal Wear and Tear
We will not replace diapers with top stitching that is coming loose due, small snags or minor flaws in the fabric or elastic that has lost its elasticity in the Perfect Size diaper. This is all due to normal wear and tear.
We cannot replace diapers due to any sizing discrepancy. All diapers should be tried on before washing and using them to ensure a good fit. If it does not fit, please contact the retailer from whom you purchased the product for an exchange or return. On occasion, there are slight sizing variances in inserts which occur during the sewing process. Our diapers are made by real people and from time to time this will happen despite our best efforts. This does not render the diaper unusable and is not considered a defect.
We will do our best to troubleshoot any leaking problem, however leaking (unless due to de-laminating PUL) is not covered under our warranty. If you need assistance troubleshooting a leaking issues, please visit our product support page.
We do our best to ensure the best quality materials go into our product. Too many environmental factors go into the condition of how products wash and wear. Worn or pilly fleece will not effect the function of the product and is not covered under our warranty.
If you experience any defects covered by the manufacturer's warranty, please fill out our Warranty Claim Form. Be sure to check your spam folder if you don't receive an immediate response after completing form. If you're issue is not covered under our warranty, please be sure to visit our product support page for troubleshooting help.